Privacy Policy

1. Who We Are

The data controller for personal information collected through this website is Synapt Works, located at Jalan Padungan 47, 93100 Kuching, Sarawak, Malaysia. We operate as an online school providing structured tracks in artificial intelligence development. Our primary contact for data-related matters is [email protected].

Data protection in Malaysia is governed by the Personal Data Protection Act 2010 (PDPA). We process personal data in accordance with the PDPA and the principles it sets out. Where learners are located in other jurisdictions, we also aim to meet the applicable standards of those regions.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

3. Legal Basis for Processing

• Contract performance: processing your enrolment information, issuing completion records and delivering track content.
• Legitimate interest: responding to enquiries, maintaining records of feedback provided to learners, and operating the website securely.
• Consent: analytics and marketing cookies, where you have accepted these through the cookie preference tool.
• Legal obligation: retaining financial records in accordance with Malaysian statutory requirements.

4. How We Use Personal Data

• To respond to enquiries and provide pre-enrolment information
• To process enrolment and confirm cohort placement
• To deliver track content, recorded material and live session access
• To provide written feedback on exercises and milestones
• To issue completion records at the end of a track
• To maintain financial records as required by law
• To improve the website and track content using aggregated analytics

We do not sell personal data to third parties. We do not share personal data for advertising or marketing purposes with external organisations.

5. How We Protect Your Data

Personal data is stored on servers with access controls limiting who can view or modify records. Data in transit between your browser and our servers is encrypted using TLS. Exercise submissions and personal information are accessible only to the mentor assigned to your cohort and to the administrative staff responsible for records.

In the event of a data breach that poses a risk to individuals, we will notify affected parties and, where required under applicable law, the relevant supervisory authority.

6. Cookies

We use cookies to remember consent preferences, support website analytics and, where enabled, marketing measurement. Essential cookies are necessary for the site to function. All other cookie categories require your consent. You can manage preferences at any time through our Cookie Policy page.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right of correction: request correction of inaccurate or incomplete data.
• Right to limit processing: request that we cease processing your data in certain circumstances.
• Right to withdraw consent: where processing is based on consent, you may withdraw at any time without affecting the lawfulness of prior processing.
• Right to complain: you may lodge a complaint with the Department of Personal Data Protection Malaysia (www.pdp.gov.my).

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links and Services

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We use third-party services for payment processing and, where consent is given, analytics. These services operate under their own privacy policies.

9. Age Restriction

Our tracks are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted information to us, contact us at [email protected] and we will remove it.

10. Data Retention

Enquiry records are held for 12 months from the date of contact. Enrolment records and exercise submissions are held for 36 months after track completion to support the issuance of completion records. Financial records are held for the period required under Malaysian tax and company law. Analytics data is held in aggregated form only after 14 months.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. Material changes will be communicated by email to enrolled learners and by updating the date at the top of this page. Continued use of the website after a change constitutes acceptance of the updated policy.